Part of HSBC's largest-ever digital transformation programme. High-fidelity prototypes, atomic components, user research — and the global rollout of biometric authentication. Where everything began.
Designed high-fidelity prototypes, UI systems, and atomic components for HSBC's online banking platform as part of the firm's largest-ever digital transformation. Participated in user research to align deliverables with brand standards and compliance requirements. The atomic component library established became the design foundation adopted across the programme.
Contributed to UX design and user research for HSBC's global biometric authentication rollout — a first for the bank. Balancing security requirements, device-native biometric standards, and intuitive user flows across diverse global markets with strict FCA compliance.
HSBC established the rigour that made everything else possible — designing at global scale, for diverse users, under compliance and brand constraints. The discipline developed here underlies a decade of progression to VP level at JPMorgan Chase, delivering 9M+ in annual ROI and leading enterprise AI for 200,000+ users.